Balancing the Scales by Jim Stovall
Complaints have become an epidemic in our world today. Complaining is the latest and most popular full-contact sport in our society. Unfortunately, when you constantly and aggressively complain about poor performance and bad service, your verbal assaults and admonishments often fall on deaf ears.
This is a result of the scales being out of balance. Your complaints are piled on top of everyone else’s complaints, creating a constant stream of complaint-filled conversation.
The people with hotels, restaurants, airlines, and all manner of businesses that hear these complaints are not able to distinguish them from all the other noise around them, because this is all they ever hear. Too often, we feel pre-programmed to catch people doing something wrong and tell them all about it.
Dr.
Some time ago, I spoke to a group of salespeople in Kansas City as they kicked off their new team. It was exciting to see them get excited about making a difference through their work.
Do you ever feel like there are parts of you saying yes, while other parts are holding you back? There is a cast of characters that live inside of us all and at different times we may be run by one voice over another.
This is a classic momentum-killer that you will have used, just like me, on numerous occasions. The first step to recognizing and solving a problem is to own up to it right?
There just isn’t time to do all you want to do and all that you need do. It is easy for us to teach abandonment to others, but the leader knows the price of abandonment, beginning with his own thought processes.
One major aspect of your personal image comes from how well you’ve developed what’s inside your skull. I’m not talking about a high IQ or your skill at Trivial Pursuit. I’m referring to your mental fitness.
“All achievements, whether in the business, intellectual, or spiritual world, are the result of definitely directed thought.” – As A Man Thinketh