"Nothing is totally worthless ... it can always be used as a bad example." -- Author Unknown (Shared By Nita N. Ryder)
"Listen to advice and accept correction, then in the end you will be wise" -- Proverbs 19:20 (Shared by SHORTI2001)
"To be successful, you must decide exactly what you want to accomplish, then resolve to pay the price to get it." -- Bunker Hunt
"Every successful learning initiative requires key people to allocate hours to new types of activities: reflection, planning, collaborative work, and training." -- Peter Senge, The Dance of Change
"The great successful men of the world have used their imagination... they think ahead and create their mental picture in all it details, filling in here, adding a little there, altering this a bit and that a bit, but steadily building-steadily building." -- Robert Collier (author, copy writer & direct marketer)
"The starting point for improvement is to recognize the need." -- Masaaki Imai, Kaizen
Most organizations measure customer satisfaction by how well they avoid customer dissatisfaction. A common mistake is to think that if a few customers complain, most are happy. How would you feel if you learned that 96 percent of your unhappy customers will not complain, and that all customers with gripes will tell them to 9 or 10 other people? That was the finding of a federal consumer products study.
Multiply the number of complaints you get by 10, and you may have a more realistic picture of customer satisfaction. Multiply complaints by 100 and you may have an idea of how many people out there have heard bad things about your organization. Think about that the next time you have problems getting your budget approved. -- Dr. Ian Littman, Excellence in Government.
"Genuine change is never a function of dominance, or even education, but of empathy and common ground." -- Alan Briskin, The Stirring of the Soul in the Workplace
"To achieve success in any change initiative, the degree and level of change must be geared to the level of readiness of the organization; if not, there is a mismatch and the initiative is destined to fail." -- Ron Rosenberg, Breaking out of the Change Trap: A practical guide for organizational change
"To learn anything other than the stuff you find in books, you need to be able to experiment, to make mistakes, to accept feedback, and to try again. It doesn't matter whether you are learning to ride a bike or starting a new career, the cycle of experiment, feedback, and new experiment is always there." -- Charles Handy, The Hungry Spirit
"A wise man sees as much as he ought, not as much as he can." -- Montaigne
"History is a process of transformation through conversation. In our efforts to produce change,we often forget how important it is to pay attention to what is being conserved." -- Humberto Maturana, Biologist
supportive communication from managers, supervisors, and associates
is too often under emphasized. It is a major, major motivator."
-- Jim Moulthrop, Consultant, Management Perspectives Group
"Every problem has in it the seeds of its own solution. If you don't have any problems, you don't get any seeds..."
-- Norman Vincent Peale
"One of the difficulties in bringing about change in an organization is that you must do so through the persons who have been most successful in that organization, no matter how faulty the system or the organization is. To such persons, you see, it is the best of all possible organizations, because look who was selected by it ad look who succeeded most in it. Yet, these are the very people through whom we must bring about improvements." -- George Washington
"Success is not a doorway, it's a staircase." -- Dottie Walters
"It is not the going out of port, but the coming in, that determines the success of a voyage." -- Henry Ward Beecher
"If you’re climbing the ladder of life, you go rung by rung. Don’t look too far up, set your goals high but take one step at a time. Sometimes, you don’t think you’re progressing until you step back and see how high you’ve really gone." -- Donny Osmond (A special thanks to Deena Larsen for sharing the previous 14 quotes)
"Demons of the mind can only be slain with the sword of desire, you have to be willing to face them to defeat them" -- DJB
"Believe....and the magic will follow" -- spn
"Success is not measured by where you are in life, but the obstacles you've over come" -- Booker T Washington
"Spirit is the life, the mind the builder the physical the result" -- Edgar Casey
"Belief precedes experince" -- Harry Plamer
"Life's an adventure! Live it while you can. You can never have today again, tomorrow only comes once and yesterday is gone forever. Make your choice wisely than live the adventure you create" -- spn
"When someone tells you that you can't go any farther, just tell them to look behind you and see how far you've come." -- Lorna Pitre