Manners Make Money by Bob Burg
Do good manners and showing proper respect make one money? Sure, though not necessarily directly. What they do is provide a person with one more avenue for adding value to a relationship and, it’s the adding of value to a relationship that helps one increase their income.
If you’re in a customer service position where you get paid the same amount of money regardless of what a person buys, it’s easy to think the above does not apply. But it does, for two reasons:
