Your Customers Are Your Most Valuable Asset By Josh Hinds

It’s been said that on average a happy customer or client will share their experience with three other people, while a negative experience will be retold upwards of 6 to 7 times. I readily admit I don’t have the scientific numbers to prove whether the above claim is true or not, but I can tell …

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Hanging on Through the Challenges By Josh Hinds

One thing is for certain, when you go the extra mile there’s always someone, somewhere who takes notice. The challenge is that it may appear that no one sees the extra effort you’re putting in, and in turn there’s a tendency to give up in frustration — which unfortunately undoes any good will you’ve built …

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